TERMS & CONDITIONS
The following definitions will be applicable throughout these Terms and Conditions:
CG-Logistics GmbH limited liability company, with registration number HRB 223876 B, that manages the CG-Logistics.eu vehicle shipping, 3PL – Service and online booking system.
CG-Logistics.eu online platform through which CG-Logistics GmbH manages the booking system for logistics services.
business day: every day except for Sundays, national holidays and bank holidays in the countries of pick-up, transportation or delivery of the shipment, weight: real weight of the shipment, expressed in kilograms or calculated through a formula, provided by the carrier, who execute the shipment of goods, taking into consideration other characteristics of a shipment (i.e. dimensions…),you/the client/the customer/the user: person or persons, requesting the booking of transportation services, provided by CG-Logistics GmbH.
CG-Logistics GmbH is a private limited liability company, with registration number HRB 223876 B, with its registered address at Gottlieb-Dunkel-Str. 43 – 44, 12099 Berlin, Deutschland, that manages the CG-Logistics.eu
The company is entered into with registration number HRB 223876 B.
CG-Logistics GmbH is an accountable person, thus required to charge VAT on all transactions.
CG-Logistics GmbH acts as a freight forwarder and third party by 3PL – Service.
According to internal policies and procedures, CG-Logistics GmbH can authorize individual dealers or resellers. Each reseller should submit his request in writing by e-mail to CG-Logistics GmbH to start the authorization procedure.
Confirmation and Cancellation of the Order
After having placed an order through the online platform, the customer is provided with an order number which confirms that the order has been accepted and sent for further processing. A shipment is considered to have been picked-up successfully if the tracking information of the carrier indicates that it has been collected or if the carrier or the customer can confirm the successful collection by providing a proof of collection.
The order may not be confirmed if, for example, the location is inaccessible to the selected carrier or if the pick-up is supposed to occur during a national holiday or during other non-business days in the relevant country.
Once the order is paid the customer will receive an email that confirms the order and indicates that CG-Logistics shall request a transportation service by the carrier in its name and the customer`s account.
CG-Logistics will forward the tracking number to the client via email. With this number, the user will be able to track the progress of the shipment.
The order is stored at CG-Logistics’s premises and can be accessed by the customer at any time upon a written request sent to support@CG-Logistics.eu The customer explicitly agrees that the concluded Agreement together with the data, which relate to the order and are needed according to the Code de la Consommation of Deutschland, will be provided via e-mail.
The customer expressly agrees to waive the right to cancel the Agreement with CG-Logistics at the moment when CG-Logistics submits the order details. If the customer decides to cancel the order before CG-Logistics submits the order details, the customer send it by email to support@CG-Logistics.eu or by registered mail to:
Gottlieb-Dunkel-Str. 43 – 44
12099 Berlin, Deutschland
After the pick-up, refunds are no longer possible for any reason. CG-Logistics is not obliged to compensate the customer for damages or any extra costs caused by any event under of these Terms and Conditions.
If granted, the refundable amount will be issued as to the same payment account that the customer used to place the order.
Additional insurance fees are not refundable.
In case that a refund is granted, the amount refunded will be available to the customer within thirty (30) days from the moment when CG-Logistics informs the customer about the admissibility of the refund.
In case of the cancellation of the order by the customer, the customer agrees not to hand over any shipment, if he arrives at the pick-up address. In case that the customer does hand over the shipment, the client will be responsible for all the expenses incurred.
CG-Logistics reserves the right to charge the customer in case that there is an abrupt change of pricing for the route selected by the customer at the moment of placing the order, prior to obtaining the authorization from the customer for this extra charge. In case that the customer refuses the extra charge for the change of pricing in the selected route, CG-Logistics reserves the right to offer to the customer a full refund and not to forward the order for transportation.
3PL – Service Confirmation of the Order
3PL – Service is the use of a third party, which holds an asset or funds before they are transferred from one party to another. The third-party holds the funds until both parties have fulfilled their contractual requirements.
CG-Logistics offers a variety of services including vehicle 3PL – Service which is applied when you are buying a vehicle from a different country/state or buying online.
The delivery costs are paid by the buyer at moment when the vehicle is picked up by our driver. The action requires the vehicle to be paid within 3 business days after the buyer received the car Inspection if applied or after our driver picked-up the vehicle. We therefore we require the payment to be optionally placed on our US or German 3PL account.
The buyer has 3 business days period of inspecting his ordered vehicle after receiving it. Once we received the buyer approval within 3 days the funds are transferred to the seller account and the deal is successful completed.
If the buyer do not confirm the order within the 3 business days, it means the buyer is satisfied with his order and the funds are transferred to the seller account without his confirmation.
When booking a service through our website, CG-Logistics 3PL – Service (buying or selling) offers to its customers the following payment options:
Payment via Bank Transfer
Any bank-related charges, generated by the bank transfer, will be exclusively borne by the customer. If the amount, received on CG-Logistics’s bank account, is less than that which should have been deposited, the order will not be confirmed. CG-Logistics is not obliged to notify the user that the deposited amount was not sufficient to confirm the order.
The order will not be confirmed immediately, but will only be confirmed once CG-Logistics receives a confirmation of successful bank transfer for the total amount of the booking. The customer will receive an email by CG-Logistics with instructions on how to pay, including information about CG-Logistics’s bank account, the amount to be transferred, etc.
The customer has a maximum of thirty (5) calendar days to send an email to support@CG-Logistics.eu attaching a copy of the confirmation of successful bank transfer. When this confirmation is received by CG-Logistics, the customer will receive an email confirming the payment of the order. If no confirmation of successful bank transfer is received within ten (10) calendar days, the order will be cancelled and the user will be notified.
3PL Service Cancellation of the Order
If the order does not meet the buyer requirements, he must notify us in writing by email to 3PLservice@CG-Logistics.eu with the detailed complaint within 3 days after receiving the order. After the refusal request is approved, we will start the refunding process of the full amount to the buyer and the returning of the item to the seller. Return delivery costs will be exclusive at the expense of the seller.
Size and Weight Restrictions
Any aditional costs incurred due to the fact that the customer decided to send more items than booked in the ordering process, or that the customer has sent oversized or overweight shipments, will be exclusively borne by the customer. CG-Logistics reserves the right to demand the reimbursement of expenses from the customer, covered by CG-Logistics on behalf of the client, even if such expenses are invoiced by the carrier after the conclusion of the transport service. CG-Logistics reserves the right to charge an administrative fee of up to fifteen (15) EUR for the handling of additional costs in such cases.
If the number of items, weight or size of the shipment exceed the limit, specified by the user at the time of booking the transportation service through CG-Logistics, by accepting these Terms and Conditions, the client agrees that CG-Logistics is allowed to:
If the items are oversized or overweight, the customer will not be entitled to a refund. The carrier may also return the collected shipment or reject the collection of the shipment entirely due to oversized or overweight items.
Examples of forbidden items are:
animals and animal products;
arms and ammunition;
hazardous substances and objects;
flowers and other plants;
human remains and funerary urns;
objects that need an environment with a controlled temperature;
non-prescription drugs and other pharmaceutical products;
items that can damage other parcels during the transport;
tobacco and alcohol products as per each country`s limitations;
stolen goods or goods not in free circulation under the legislation of the European Union or any other law of the relevant countries;
substances requiring special permits for transportation, special handling or specific documentation;
for airfreight: all Lithium Ion and Lithium Metal shipments; prohibited goods according to the regulation (EC) No 300/2008 of 11th March 2008 and its implementing rules as amended from time to time;
shipments that would be covered by the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR).
We the right to decline dealing with parcels whose content is of a dangerous or damaging nature, or likely to harbour or to encourage vermin or other pests, or liable to taint or affect other goods. If such parcels are handed over to the selected carrier, the company reserves the right to remove or otherwise deal with the parcels with no further notice at the expense of the customer. In such a case, the customer shall be liable for all loss or damage arising in connection to such parcels and shall indemnify CG-Logistics against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith, and the parcels may be dealt with in such a manner as the company or any other person in whose custody they may be at any relevant time shall think fit.
Pick-up and Delivery
The customer is responsible for providing a complete and exact address for the pick-up and delivery of the shipment, and any other relevant information to facilitate the pick-up and delivery. The address details should fit in the designated area in the booking process, and not be included in the “comments field”; otherwise, the carriers might not receive the complete information needed for a successful pick-up and delivery.
The pick-up and delivery should be done in an easily accessible place; the driver of the selected carrier must be able to park the truck at least fifteen (15) meters from the indicated delivery point. Door-to-door service is a service provided to the main door of the building. The carrier driver is not obliged to pick up or deliver the shipment into upper floors.
By indicating the pick-up and delivery address in the booking process, the customer guarantees that it is a standard delivery address publicly known, to which shipments are received regularly. An indication of a generic address, such as a port is not enough. In the case of new buildings, the customer confirms that the address is already known to carrier and that he or she has already received shipments to this address in the past.
If the pick-up or the delivery address is located in a remote area or an island, the customer is obliged to contact CG-Logistics in advance to check if a collection and/or delivery is possible to the address in question as some exceptions may apply to certain areas. If the transport service is not possible at the address the customer stated in the order and the customer did not check the address with CG-Logistics in advance, no reimbursement of the transport service will be possible.
The customer is solely responsible for assuring that the right label is placed on the right shipment, even in cases where the carrier prints the label, and to acquire the proof of collection from the driver that proves the shipment was collected by the correct carrier at the set date and time. In case of any issues the carrier is not obliged to accept any complaints or claims without the proof of collection that proves their responsibility of the transport.
During the booking process, the customer must specify the local telephone number in the country of pick-up and delivery on which someone will be available at the time of pick-up and delivery. However, the driver of the selected carrier is not obliged to contact the user or the contact persons via phone. If the driver chooses to do so, only local telephone numbers will be contacted. The service offered by CG-Logistics does not include a call to the customer prior to pick-up and delivery. However, in some countries, the telephone number, provided by the customer in the booking process can be used to clarify the circumstances of the pick-up and delivery, or for additional information that CG-Logistics.
On the date of pick-up and delivery, the recipient must be at the provided address between 9:00 and 18:00, at the time agreed directly with the transportation company.
The driver will make one collection or delivery attempt at the provided address. If no one is available at the provided address the driver will leave. The customer must inform CG-Logistics immediately in case of a failed collection or delivery of the shipment so that CG-Logistics can request another attempt of collection or delivery of the shipment. If the pick-up or delivery is not successful on the day scheduled for a reason, another request for collection or delivery may result in additional costs that shall be borne by the customer. The selected carrier is entitled to deliver the shipment to an alternate address (neighbouring address, local post office or delivery point). If the shipment is not picked up within seven (7) calendar days of the first delivery attempt, or if the shipment is packed inappropriately, or if the shipment is damaged, oversized or overweight, the selected carrier reserves the right to return the shipment to the pick-up address at the expense of the customer.
CG-Logistics does not guarantee transportation and shipment delivery to a different address than initially indicated by the client when booking transportation services through the website CG-Logistics.eu CG-Logistics company can be held responsible if the shipment is not delivered to an address provided after the label has been used for the shipment.
According to these Terms and Conditions, the delivery is considered effective if:
the shipment is handed over to anyone located in the delivery address against digital or manual signature, including neighbours and persons present at the indicated premises;
the shipment is delivered to an alternative address;
after multiple failed delivery attempts to the delivery address, the shipment is delivered in one of the warehouses of the selected carrier, which is near to the original delivery address. This may cause additional costs to the customer;
the selected carrier has left a notice of delivery to the delivery contact person, or if this is evident through the shipment tracking;
the shipment is delivered to the delivery address to a person who falsely presented themselves as the recipient;
the shipment is returned back to the pick-up address after the maximum days in the carrier’s warehouse or due to inappropriate packaging or damage of the parcel. This may cause additional costs to the customer.
Exceptions regarding the deliveries of shipments may apply in certain regions due to conditions and standard practices of the local courier companies.
All pick-up and delivery times are approximate and are not guaranteed. With the acceptance of these Terms and Conditions, the customer is aware and agrees that many external circumstances may cause delays in the pick-up or delivery of the shipment.
By accepting these Terms and Conditions the customer agrees to regularly track the shipment and in case of any unusual data or progress immediately notify CG-Logistics.
Regarding customs procedures in each country, CG-Logistics make every effort to ensure that the delivery is made on time. With the acceptance of these Terms and Conditions, the customer understands and accepts that the package can be delivered late due to customs procedures and other administrative procedures. CG-Logistics reserves the right to require the reimbursement of expenses from the customer, covered by CG-Logistics on behalf of the client related to customs procedures.
CG-Logistics is not obliged to compensate the customer for damages caused by any event under this section of these Terms and Conditions, neither is required to reimburse any related cost.
Customs procedure and documentation
In case that the route selected by the customer includes a country that is not, at the moment of placing the order, a member of the European Union, the customer is aware and agrees to the following:
The shipper is responsible to provide the original or a copy of the original commercial invoice or any other document required by the courier company and/or by the customs authorities. If any customs authority requires additional documentation for the purpose of confirming the import/export declaration, it is the shipper’s responsibility to provide the required documentation at its own expense.
The original or the copy of the original commercial invoice should not include VAT on the price breakdown.
The courier service provider may reject the collection or even return the parcels back to the shipper, applying extra costs for which the customer is solely responsible, in case that the documentation required is not provided or are not according to the regulations.
The shipper certifies that all statements and information provided relating to the exportation and importation of the shipment will be true and correct and acknowledges that in the event that untrue or fraudulent statements about the shipment or any of its contents are made, a civil claim and/or criminal prosecution the penalties for which include forfeiture and sale of the shipment could arise.
To the extent that we may voluntarily assist the customer in completing the required customs and other formalities, such assistance will be rendered at the customer`s sole risk. The customer agrees to indemnify us and hold us harmless from any claims that may be brought against us arising from the information provide to us and any costs we will incur regarding this and pay any administration fee we may charge the customer for providing the services described in this condition.
Any customs duties, taxes (including but not limited to VAT if applicable), penalties, storage charges or other expenses CG-Logistics incurs as a result of the actions of customs or other governmental authorities or the shipper’s or receiver’s failure to provide proper documentation will be charged to the customer or the receiver of the shipment. In the event that CG-Logistics decides to charge the receiver and the receiver refuses to pay the incurred charges, the customer agrees to pay them to us together with our fee for the administration involved as well as any extra costs we will incur.
The shipper confirms that the contents of the shipment are not restricted by IATA, ICAO, IMDG or ADR and are not prohibited items, and, in case that they are, the customer is obliged to advise CG-Logistics prior to the collection. The courier service provider may also unilaterally reject any other item which cannot be carried safely or legally.
The courier service provider will endeavour to expedite all customs clearance formalities for the shipment but are not liable for any delays, losses or damage caused by interference from customs officers or other governmental authorities.
Collection and delivery
The courier service provider may reject a collection in case that the service cannot be provided for any reason which is out of the courier service provider`s control such as remote locations or sanctions imposed to the pickup country (embargo).
There will be two attempts of delivery. Shipments cannot be delivered to PO boxes. Shipments are delivered to the Receiver’s address given by the customer but not necessarily to the named Receiver personally. The Receiver may be notified of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at the nearest Service Point. Surcharges for changes of delivery address may apply.
If the shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay customs duties or other shipment charges, the courier service provider shall use reasonable efforts to return the shipment to the shipper at the customer`s cost, failing which the shipment may be released, disposed of or sold without incurring any liability whatsoever to the customer. The courier service provider may destroy any shipment which any law prevents it from returning to the shipper as well as any shipment of prohibited items.
The courier service provider is liable for each shipment according to the international conventions stated under clause by default. The customer may purchase an additional insurance option for an additional fee. The shipment will be insured for the amount of value declared by the customer in the ordering process, being limited to the maximum possible insurance coverage of 500.000 EUR per shipment.
We secure daily safe and fast carriage for all kinds of goods to/from port and/or airport.
Daily distribution of consolidated cargoes in the warehouses is also goes effectively up to our customers’ locations. CG-Logistics has founded this department to meet our clients’ expectations of first class transport needs, CG-Logistics undertakes first class trucking services with realistic charges.
In respect of the cooperation with 3rd parties, waterproof arrangements have been agreed.
With CG-Logistics, as your shipping partner, you will have a calm sailing. When you put our experts to work, you can count on a smooth sailing despite the complexities of international regulation.
We coordinate every aspect of your seagoing shipment, beginning at your doorstep and up to the final destination, both FCL and container consolidations – import & export -We ship them all over the globe.
We guarantee the optimum solutions.
We have specialized departments for import, export, transshipment as well as custom bonded. Special arrangements have been made for hazardous materials, which enables us to serve you for the full satisfaction. It goes without saying that we secure your shipment from door to door. In respect of the cooperation with 3rd parties, water proof arrangements have been agreed. Contract partners (carriers and agents) are very carefully selected. All our agents at destination guarantee a perfect and smooth handling of your consignments.
With CG-Logistics Shipping knows your requirements in your air shipping partner:
International air freight shipping is a complex business.
As a global freight forwarder, CG-Logistics and her global network have the expertise to guide your shipment every step of the way from picking up at your plant to final destination delivery. Whether your consignments are through direct IATA or consolidated means, we offer a full range of services and options.
You can depend on CG-Logistics to handle all your documentation needs professionally.
In respect of the cooperation with 3rd parties, waterproof arrangements have been agreed.
Types of Vehicles We Move:
Classic and luxury cars
Motorcycles, Harley’s and sport bikes
Sports utility and all terrain vehicles (SUVs & ATVs)
Electric and alternative energy vehicles
Collections and dealership inventory
Recreational vehicles (RVs), motor homes and fifth wheels
Privately owned vehicles (POVs) for military
Oversize vehicles and heavy equipment
Yachts, boats and other watercraft
Responsibility for the service
CG-Logistics is the administrator of the online platform for transportation services and, as such, will not be liable for any loss or damage to the shipment or to any of its contents. CG-Logistics only works as quality carrier and, therefore, damages and/or losses are unusual.
CG-Logistics responsible for the pick-up, transportation and delivery of all shipments, reserved through the platform CG-Logistics.eu
CG-Logistics acts as a freight forwarder when administrating the online platform for booking transportation services. CG-Logistics is solely responsible for the selection of transportation. This being said, in case that the customer has any complaints regarding CG-Logistics, the customer will have to begin a complaints procedure.
In order for the internal complaints procedure to begin, the customer should inform CG-Logistics in writing by sending an e-mail to claim@CG-Logistics.eu or a registered letter to CG-Logistics GmbH, Gottlieb-Dunkel-Str. 43 – 44, 12099 Berlin, Deutschland , attaching the following:
detailed description of the complaint;
ideally, the name or names of the persons from CG-Logistics with whom the customer was in contact;
a copy of the email that confirms the order; AND,
a copy of all email communications exchanged between the customer and the CG-Logistics team.
If the customer does not duly notify CG-Logistics or does not attach all the required documentation to the letter, the complaints procedure will not begin.
After receiving a complete complaint, CG-Logistics will forward the case to the Claims department which will evaluate the case file. CG-Logistics’s Claims department will send a reply to the customer regarding the complaint within thirty (30) days after the complaint is received.
Insurance and insurance coverage
CG-Logistics does not act as an insurance company. Shipping insurance packages are not offered by CG-Logistics; they are offered by insurance companies with existing agreements CG-Logistics. For this reason, the terms and conditions of insurance companies such as Ergo or Lloyds and of selected carriers apply in all matters, relating to insurance of shipments, booked through our website.
All orders for transportation by road are ensured in accordance with the Convention on the International Carriage of Goods by Road Contract (CMR). All orders for transportation by air are ensured in accordance with the Montreal Convention or the Warsaw Convention as applicable.
If the shipment contains items of greater value compared to the maximum insurance coverage, the user is required to purchase additional insurance directly on our website. Additional insurance must be booked in the ordering process and is charged according to the price list of the selected carrier or of the insurance company. For the customer to purchase additional insurance, he/she must accept the policies applicable to the chosen additional insurance package, namely the DTV Cargo Policy Open, the DTV Cargo Policy All Risks and the deductible disclaimer applicable to the insurance with ERGO Versicherung AG.
At the customer`s request, CG-Logistics shall cede all claims and rights arising from the transactions, concluded in its own name on behalf of the customer, including the claims under the responsibility of the selected carrier for the non-fulfilment or improper fulfilment of the transport services. The customer is then obliged to, on its own or by himself, recover or enforce the claims and rights against the carrier.
In the case of loss or damage to the shipment, CG-Logistics offers customer support in submitting complaints to the selected carrier. However, the decision about the admissibility of the insurance is made solely by the insurance company.
Claims procedure in case of damage
In case of damage of a shipment, the situation must be reported by the person in charge of receiving the shipment to the driver of the selected carrier at the time of delivery. Any damages to the shipment must be reported at the moment of the delivery by filling a damage report with the driver or by signing the proof of delivery with reservation. Otherwise, the insurance company may reject any claim for damages.
If the shipment is not delivered within five (5) days from the expected date of delivery, the customer must immediately notify CG-Logistics in writing by sending an email to support@CG-Logistics.eu, attaching the following:
a list of the contents of the shipment and their value;
an external description of the shipment;
information on the method of packaging;
a copy of the email that confirms the order; AND,
a copy of the confirmation of hand over from the person handing over the shipment at pick-up.
If a shipment is delivered damaged the customer must inform CG-Logistics in writing within two (2) business days, following the receipt of the damaged shipment, attaching the following:
the document signed by the driver and by the customer;
photos clearly evidencing the damage (the customer has to provide picture of the shipment and the items before and after collection that clearly show the damage on the parcel or the items occurred during or as a result of transport);
a list of the contents of the shipment and their value;
the address on which the carrier can inspect and, if necessary, bring the damaged items; AND,
copy of the email that confirms the order.
If the customer does not duly notify CG-Logistics or does not attach all the required documentation to the email sent to claim@CG-Logistics.eu, the notification will be considered as not sent.
In case of damage of the shipment, the customer is required to keep the shipment in the condition in which it was delivered, covering all expenses related, until completion of the insurance procedure. If the parcel is damaged on the outside, the customer should take photographs of the damages before taking the goods out of the parcel.
In case the customer notices that some of the items are missing from their shipment at the time of delivery, a claim procedure can be started. The customer must provide CG-Logistics via email with the same documentation as in the case of damage, including photographs of the shipment before collection and after delivery that prove the parcel was opened/damaged during transport which would result in missing content.
Upon receipt of all necessary supporting documents, CG-Logistics, on behalf of the client, will send the application for insurance reimbursement with all the documents attached by the customer. The decision about the admissibility of the insurance is of the sole responsibility of the carriers directly, or of the insurance companies with existing agreements with CG-Logistics. The carriers or the insurance companies with existing agreements with CG-Logistics can take up to two (2) months to decide on the admissibility of a claim. Not receiving a final decision in due time shall not constitute any responsibility of CG-Logistics.
The claims are always reviewed by the selected carrier first. If the selected carrier decides to reject the claim, the insurance company has the exclusive right to refuse the claim as well. The additional insurance can cover only the value claimed by the customer, not covered by the basic insurance of the carrier and/or CMR convention in case that the carrier accepts their responsibility as it is a subsidiary insurance. The selected carrier and insurance companies review each claim case and decide about the amount of reimbursement based on the evidence customer provided and in accordance with their terms and conditions as well as with their internal policies. When deciding on the insurance reimbursement, the carrier and the insurance company take into consideration the extent of damages (whether or not the item can still be used). An amortization fee can also be deducted if the damaged items are not new. VAT and shipping costs (if shown on the invoice that proves the value of the items) are not reimbursed.
CG-Logistics reserves the right to, at any moment and without the need to provide explanation, decline or refuse a claim due to incomplete, misleading, contradictory or false data received from the customer. In such a case, CG-Logistics will not recognize any further claims from the customer or from third parties related to the customer.
CG-Logistics does not acknowledge any alternative dispute resolution provider.
Applicable Law and Jurisdiction
Unless mandatory rules of the country in which the customer is domiciled specify otherwise:
these Terms and Conditions and the contracts to which these Terms and Conditions apply will be interpreted in light of the laws of Deutschland;
all possible disputes arising from these General Terms and Conditions or from the contracts to which these Terms and Conditions apply will be resolved in the courts of the Deutschland; AND,
in case of differences in meaning between the various translations of these Terms and Conditions, the text originally written in English language shall prevail.
In compliance with applicable data protection legislation, we inform you herewith that we are the controller of the personal information collected, received or otherwise processed about you as described below. Such legislation includes Regulation (EU) 2016/679 of April 27th 2016 (GDPR) and any other national or supra-national statutory law applicable to us.
The responsible party in terms of the GDPR within the scope of this website is CG-Logistics GmbH, a company with registered office situated at Gottlieb-Dunkel-Str. 43 – 44, 12099 Berlin, Deutschland and registered with the Deutschland register of commerce and companies under number HRB 223876 B(«CG-Logistics», «we», «our», «us»). In its capacity as data controller, CG-Logistics is responsible to ensure that the personal data is being processed in a correct manner and in accordance with applicable legislation.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
By placing an order or opening a CG-Logistics account you are accepting and consenting to the practices described in this policy. Furthermore, you guarantee that all persons, whose personal information is given to us by you related to your order or your account, are aware of this policy, accept and consent to the practices described in this policy and are willing and able, upon request of the Information Commissioner or any other Data Protection Authority, to provide a written proof of their consent and acceptance.
Information we may collect from you
We may collect and process the following data about you:
Information you give us
You may give us information about yourself by filling in forms on https://www.CG-Logistics.eu (our website) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our services, place an order on our site, other activities commonly carried out on the site and when you report a problem with our site. The information you give us may include:
information about the customer: your name (your first name and surname or name of the company and first name and surname of the person in charge), VAT ID, address and phone number, financial and credit card information,
information related to the pick-up: (first name and surname of the person handing in the package, telephone number, pick-up address),
information related to the delivery: (first name and surname of the person to which the package will be delivered, telephone number and delivery address),
information related to the confirmation: (email address),
information you provide through our support channels, where you may choose to submit information regarding a problem you are experiencing with a shipment. Whether you speak to one of our representatives directly or otherwise engage with our support team, you will provide to us contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue, including type of device, operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data.
Information we collect automatically when you use the Services
We collect information about you when you use CG-Logistics services, including while you are browsing our websites.
Your use of the Services: we keep track of certain information about you when you visit and interact with our services. This information includes the features you use; the services you select, payment options preferred, frequently used addresses, links you click on.
Cookies and other technologies: we use them in order to provide functionality and to recognize you when you’re trying to use our services.
Information we receive from other sources
We may receive information about you if you use other services we provide or from public registers. We are also working closely with third parties (including, for example, carriers, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Period of retention
It is our aim to process your personal data to the least extent possible. If the exact storage periods are not mentioned in this statement, we will only store your personal data as long as it is necessary to fulfil the purpose for which it was originally collected and, if appropriate, as long as legally stipulated.
When the processing of the personal data is no longer necessary for the purpose of which it was collected, we will erase such personal data.
Purposes of the processing
Information about the customer you give to us
We will use this information in order to:
carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, including to process transactions with you, send you transactional information, authenticate when you log in, provide customer support, and operate and maintain our services;
provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, in case that you have given direct consent to receiving this type of communications and have not withdrawn it;
provide you with information about goods or services we feel may interest you, in case that you have given direct consent to receiving this type of communications and have not withdrawn it;
notify you about changes to our services;
ensure that content from our site is presented in the most effective manner for you and for your computer;
conduct research for development: we learn about how our customers use our services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of our services;
protect our legitimate business interests and legal rights, whenever it is required for us to do so in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
Information you give to us relating to the pick-up, the delivery and to the confirmation
We will use this information in order to:
carry out our obligations arising from any contracts entered into between you and us (including forwarding this information to the carriers within EEA to organize and execute transportation);
provide you with the information, products and services that you request from us.
Information we receive from other sources
We may combine this information with information you give to us. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
Depending on the nature and scope of our assignment or the services requested from us, we may share personal information with the following recipients to the extent that such disclosure or transmission is deemed reasonably necessary or desirable for satisfying the purposes mentioned above or at the specific legitimate request of our clients, the data subjects concerned. We may share your personal data with:authorized CG-Logistics personnel located within EEA countries that need access to the information for the performance of any contract we enter into with you;
companies part of the CG-Logistics group in order to operate and improve products and services;
selected third parties including carriers and other business partners, suppliers and sub-contractors (all within EEA countries) for the performance of any contract we enter into with them or you, including: carriers, providers of website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processors, accounting firms, CRM platform providers, phone system providers, analytics systems providers, etc.
When choosing third parties to whom we may share your information, CG-Logistics takes all the necessary precautions to ensure their adequate level of protection with regards to personal data.
We may also disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, but only in case that it is strictly necessary for the transaction to be concluded.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of CG-Logistics, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
CG-Logistics would like to point out that it takes its duties towards customers, partners and personnel seriously; hence, does not disclose data to anyone, unless it is required to do so in order to comply with the law or a valid and binding order of a government or regulatory body, or in order to fulfil a contractual obligation for which the data subject has given consent to the processing (such as cases mentioned above). In such cases, the government or regulatory bodies need to follow the applicable legal process to obtain valid and binding orders, and such orders are reviewed by CG-Logistics, which may object to too broad or otherwise inappropriate or inadequate orders.
Unless prohibited from doing so, or if there is a clear indication of illegal conduct in connection with the use of CG-Logistics’s products or services, CG-Logistics gives a notice to its customers before disclosing a customer’s contact, so that they can seek and prepare protection from disclosure.
CG-Logistics also takes serious precautions with regard to transfers outside of the EEA. CG-Logistics commits to not transferring data outside of the EEA, unless that country or territory also ensures an adequate level of protection or appropriate safeguards, and under the condition that the enforceable data subject rights and effective legal remedies for data subjects are available.
In order to be a lawful processing, a controller must always base its processing activities of personal data on one of the legal grounds enumerated within the GDPR. We will process your personal data only when we have an appropriate legal basis for doing so.
Your personal data shall be processed when:
you have given your consent;
it is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract;
it is necessary for compliance with a legal obligation to which we are subject;
it is necessary for the purposes of our legitimate interests as long as our interests are not overridden by your interests or fundamental rights and freedoms. For instance:
to establish, exercise or defend our legal rights in case of a legal claim;
to maintain and update our list of contacts;
to deal with communications received from you, contacts via phone or email, and responding to your queries;
to ensure network and information security and stability.
Your rights & Remedies
Right to access
You have the right to obtain from us confirmation as to whether or not personal information concerning you is being processed, and, where that is the case, access the personal information and relevant information in that regard.
Right to correction
You have the right to obtain from us without undue delay the rectification of inaccurate personal information concerning you and taking into account the purposes of the processing, the right to have incomplete personal information completed.
Right to object
You have the right to object to the processing of your personal data in certain circumstances stated by GDPR.
Right to erasure (Right to be forgotten)
You have the right to be forgotten whenever the original purposes are no longer relevant and that we do not have legitimate grounds to decline your request to be forgotten.
Right to request the restriction of processing
If you do not agree with a decision to process personal data based on our legitimate interest you may request that such processing be restricted. You may also request a restriction of processing if you consider that we process incorrect data or that the personal data is no longer necessary for the purposes of processing.
Right to transportability
You may ask for the transfer of your personal data to another party.
Right to withdraw your consent
You have the right to withdraw your consent at any time when the processing of personal data was based on your consent.
Right to lodge a complaint with the supervisory authority
You have the right to file a complaint with the data protection authority in your country. Nevertheless, we invite you to contact us before making any complaint to the competent authority.
To exercise your rights, you can send a written request to dataprotection@CG-Logistics.eu
Notification of breach
We will notify the National Data Protection Commission in case of a breach of personal data without undue delay and no later than 72 hours after detecting the breach.
Pursuant to the provisions of GDPR, clients and contacts will be personally notified of a personal data breach, without undue delay, only when the personal data breach is likely to result in a high risk to their rights and freedoms.
We encourage you to review regularly this page to remain informed about your rights and the way we process your personal data.
This Policy was last reviewed and updated on 26th of November 2020.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
This version of the Terms and Conditions enters into force on March 4th, 2021.